Executive Assistant/Operations Assistant

About Healthful

Healthful is an AI-powered telehealth platform on a mission to make high-quality, evidence-based nutrition care accessible to everyone. We connect patients with Registered Dietitians for care that is 100% covered by their existing insurance. Launched from the Harvard Innovation Labs, we are a fast-growing startup dedicated to revolutionizing how people access expert nutrition guidance.

Role Overview

We are seeking a meticulous and proactive Operations/Executive Assistant to join our remote team. This is a foundational role supporting our core operations and administrative functions. You will be at the heart of our mission, ensuring the seamless processing of medical claims and insurance details that allow our patients to get the care they need. This is a hands-on role in a dynamic startup environment, perfect for someone who is eager to learn, take ownership, and grow with us. While we are headquartered in Boston, MA, this position is fully remote.

What You'll Do

• Insurance Operations: You will manage the end-to-end process of submitting and tracking medical claims, ensuring accuracy and timeliness.
• Benefit Verification: You'll become an expert in navigating the complexities of insurance, researching policies, and calling insurers to confirm patient benefits and procedural requirements.
• Credentialing Support: Assist our team with the critical process of insurance registrations and credentialing for our network of dietitians.
• Administrative Excellence: Handle professional email correspondence, manage scheduling, and safeguard sensitive company information with the utmost discretion.
• General Support: Be a key player in our day-to-day operations, providing administrative support wherever it's needed to keep our fast-moving team on track.